{"id":494,"date":"2025-08-19T01:40:11","date_gmt":"2025-08-19T01:40:11","guid":{"rendered":"https:\/\/docjulien.me\/?p=494"},"modified":"2025-08-19T01:40:11","modified_gmt":"2025-08-19T01:40:11","slug":"when-software-projects-derail-cost-overruns-corruption-and-the-saaq-fiasco","status":"publish","type":"post","link":"https:\/\/docjulien.me\/fr\/when-software-projects-derail-cost-overruns-corruption-and-the-saaq-fiasco\/","title":{"rendered":"Quand les projets logiciels d\u00e9raillent : d\u00e9passements de co\u00fbts, corruption et le fiasco de la SAAQ"},"content":{"rendered":"<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p>Les projets logiciels sont cens\u00e9s apporter efficacit\u00e9, \u00e9conomies et modernisation. Pourtant, les grandes initiatives informatiques \u00e9chouent r\u00e9guli\u00e8rement, entra\u00eenant une explosion des co\u00fbts et une frustration des utilisateurs. C&#039;est particuli\u00e8rement \u00e9vident dans le contexte actuel. <strong>Fiasco de SAAQclic au Qu\u00e9bec<\/strong>, qui met en \u00e9vidence non seulement la mauvaise gestion du projet, mais aussi le terrain fertile que cr\u00e9e une surveillance faible pour <strong>favoritisme et corruption<\/strong>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">L&#039;affaire SAAQclic : la mauvaise gestion et les d\u00e9penses excessives<\/h3>\n\n\n\n<p>Le <strong>Soci\u00e9t\u00e9 de l&#039;assurance automobile du Qu\u00e9bec (SAAQ)<\/strong> SAAQclic a \u00e9t\u00e9 lanc\u00e9 en 2023 pour permettre aux conducteurs de renouveler leur permis, de prendre rendez-vous et de g\u00e9rer leurs services en ligne. Sur le papier, l&#039;id\u00e9e \u00e9tait solide. En pratique, ce fut le chaos.<\/p>\n\n\n\n<p>Initialement budg\u00e9tis\u00e9 \u00e0 <strong>$638 millions en 2017<\/strong>, les co\u00fbts du projet devraient d\u00e9sormais d\u00e9passer <strong>$1,1 milliard d&#039;ici 2027<\/strong> (<a>Journal de Montr\u00e9al<\/a>, <a>Actualit\u00e9s mondiales<\/a>).<\/p>\n\n\n\n<p>Avant m\u00eame le lancement, le v\u00e9rificateur g\u00e9n\u00e9ral a constat\u00e9 que le leadership <strong>probl\u00e8mes minimis\u00e9s ou dissimul\u00e9s<\/strong>, pr\u00e9sentant des indicateurs \u00ab\u00a0verts\u00a0\u00bb malgr\u00e9 des retards non r\u00e9solus et des probl\u00e8mes de qualit\u00e9. Pire encore, pr\u00e8s <strong>20% des tests essentiels ont \u00e9t\u00e9 ignor\u00e9s<\/strong> avant d&#039;\u00eatre mis en service, ce qui a entra\u00een\u00e9 des semaines de pannes de service, de longs d\u00e9lais d&#039;attente et des citoyens en col\u00e8re qui ne pouvaient m\u00eame pas prendre rendez-vous.<\/p>\n\n\n\n<p>Ce n\u2019\u00e9tait pas seulement de l\u2019incomp\u00e9tence, cela ressemblait \u00e9trangement \u00e0 <strong>une strat\u00e9gie intentionnelle pour faire avancer le projet, quel que soit son \u00e9tat de pr\u00e9paration<\/strong>, cachant la v\u00e9ritable situation aux contribuables et aux politiciens.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">L\u00e0 o\u00f9 s&#039;arr\u00eate la surveillance, commence la corruption<\/h3>\n\n\n\n<p>Les d\u00e9faillances de surveillance comme celles-ci cr\u00e9ent souvent un terrain propice \u00e0 la <strong>favoritisme et accords en coulisses<\/strong>:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Contrats opaques<\/strong>:Les gros contrats informatiques sont g\u00e9n\u00e9ralement externalis\u00e9s. Lorsque la surveillance est laxiste, les contrats peuvent \u00eatre orient\u00e9s vers <strong>fournisseurs privil\u00e9gi\u00e9s<\/strong> ind\u00e9pendamment du m\u00e9rite, ce qui entra\u00eene des co\u00fbts gonfl\u00e9s. Au Qu\u00e9bec, les projets informatiques gouvernementaux sont depuis longtemps critiqu\u00e9s pour leur d\u00e9pendance \u00e0 un petit groupe de grandes soci\u00e9t\u00e9s de conseil, ce qui soul\u00e8ve des questions. <strong>copinage<\/strong>.<\/li>\n\n\n\n<li><strong>Reportages manipul\u00e9s<\/strong>En pr\u00e9sentant des indicateurs \u00ab verts \u00bb aux conseils d&#039;administration ou aux ministres, les gestionnaires cr\u00e9ent un faux sentiment de progr\u00e8s. Cela prot\u00e8ge les entrepreneurs privil\u00e9gi\u00e9s des p\u00e9nalit\u00e9s tout en garantissant la continuit\u00e9 des demandes de modification et des prolongations lucratives.<\/li>\n\n\n\n<li><strong>Canaux de communication faibles<\/strong>:Lorsque la communication entre les \u00e9quipes techniques, les comit\u00e9s de surveillance et le public est d\u00e9lib\u00e9r\u00e9ment \u00e9touff\u00e9e, la responsabilit\u00e9 dispara\u00eet. Cela permet <strong>alli\u00e9s politiques ou consultants connect\u00e9s<\/strong> pour faire des b\u00e9n\u00e9fices m\u00eame lorsque les livrables \u00e9chouent.<\/li>\n\n\n\n<li><strong>Incitations aux d\u00e9penses excessives<\/strong>Les grands cabinets de conseil sont rarement r\u00e9compens\u00e9s pour leurs livraisons en de\u00e7\u00e0 du budget. Au contraire, plus un projet tra\u00eene en longueur, plus les heures facturables s&#039;accumulent. Sans une gouvernance rigoureuse, les d\u00e9passements de co\u00fbts peuvent \u00eatre discr\u00e8tement absorb\u00e9s et justifi\u00e9s.<\/li>\n<\/ul>\n\n\n\n<p>Dans le cas de SAAQclic, les critiques ont soulign\u00e9 que la direction de la SAAQ <strong>connaissait les d\u00e9fauts majeurs mais les minimisait<\/strong>, sugg\u00e9rant soit une n\u00e9gligence, soit une volont\u00e9 de prot\u00e9ger les entrepreneurs d\u00e9j\u00e0 impliqu\u00e9s dans le projet. Dans tous les cas, ce sont les contribuables qui paient la facture.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">Exemples mondiaux de gaspillage et de favoritisme<\/h3>\n\n\n\n<p>Malheureusement, le SAAQclic du Qu\u00e9bec n&#039;est pas un cas unique. Partout dans le monde, les projets informatiques gouvernementaux suivent le m\u00eame mod\u00e8le\u00a0:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Dossier virtuel du FBI (\u00c9tats-Unis)<\/strong>Annul\u00e9 apr\u00e8s un investissement de 14,4 milliards de livres sterling (170 millions de livres sterling), le projet a \u00e9chou\u00e9 en raison d&#039;une d\u00e9rive des objectifs et d&#039;un manque de leadership. Des rapports sugg\u00e8rent que des relations privil\u00e9gi\u00e9es avec les entrepreneurs ont permis la poursuite du gaspillage sans contr\u00f4le.<a>Wikip\u00e9dia<\/a>).<\/li>\n\n\n\n<li><strong>ECSS de l&#039;US Air Force<\/strong>:Apr\u00e8s avoir d\u00e9pens\u00e9 1441,1 milliards de livres sterling sans rien livrer d&#039;utile, les conseils de surveillance ont admis que la gouvernance avait \u00e9t\u00e9 trop faible, permettant aux fournisseurs de r\u00e9aliser des b\u00e9n\u00e9fices alors que les exigences changeaient sans cesse (<a>Wikip\u00e9dia<\/a>).<\/li>\n\n\n\n<li><strong>Syst\u00e8me britannique de pension alimentaire pour enfants<\/strong>:Construit par EDS, ce syst\u00e8me a \u00e9t\u00e9 d\u00e9crit comme \u00ab mal con\u00e7u, mal test\u00e9 et mal mis en \u0153uvre \u00bb. Le budget passant de 450 millions de livres sterling \u00e0 768 millions de livres sterling, les l\u00e9gislateurs se sont demand\u00e9 dans quelle mesure ce retard avait davantage profit\u00e9 aux entrepreneurs qu&#039;aux citoyens.<a>Pistolet \u00e0 rayons<\/a>).<\/li>\n\n\n\n<li><strong>Histoire des TI au Qu\u00e9bec<\/strong>La province a un historique notoire de scandales informatiques. En 2012, la Commission Charbonneau sur la corruption dans le secteur de la construction a constat\u00e9 des similitudes dans l&#039;approvisionnement en TI\u00a0: favoritisme, co\u00fbts gonfl\u00e9s et faible surveillance ont fait des projets publics un terrain fertile aux abus. Le nouveau syst\u00e8me de sant\u00e9 fera \u00e9galement l&#039;actualit\u00e9 en 2025, car le prochain scandale est d\u00e9j\u00e0 en pr\u00e9paration, alors que le SAAQclick est en train de se d\u00e9nouer.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">Causes profondes du d\u00e9raillement<\/h3>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>Cause<\/th><th>Comment cela entra\u00eene la corruption et les co\u00fbts<\/th><\/tr><\/thead><tbody><tr><td><strong>D\u00e9rive de port\u00e9e<\/strong><\/td><td>De nouvelles fonctionnalit\u00e9s sont ajout\u00e9es sans r\u00e9-budg\u00e9tisation, cr\u00e9ant ainsi des opportunit\u00e9s de facturation infinies.<\/td><\/tr><tr><td><strong>Mauvaise surveillance<\/strong><\/td><td>Les d\u00e9cideurs re\u00e7oivent de faux rapports d\u2019avancement, ce qui les emp\u00eache de corriger rapidement leur trajectoire.<\/td><\/tr><tr><td><strong>Le copinage dans les contrats<\/strong><\/td><td>Les appels d\u2019offres privil\u00e9gient les entreprises connues plut\u00f4t que les offres concurrentielles, ce qui freine l\u2019innovation et fait grimper les co\u00fbts.<\/td><\/tr><tr><td><strong>Tests inad\u00e9quats<\/strong><\/td><td>Le lancement de syst\u00e8mes non test\u00e9s cr\u00e9e des crises qui n\u00e9cessitent des solutions \u00ab d\u2019urgence \u00bb co\u00fbteuses, factur\u00e9es une fois de plus au contribuable.<\/td><\/tr><tr><td><strong>\u00c9checs de communication<\/strong><\/td><td>En contr\u00f4lant le r\u00e9cit, les gestionnaires et les entrepreneurs peuvent minimiser les probl\u00e8mes et obtenir des financements suppl\u00e9mentaires.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">Le\u00e7ons pour pr\u00e9venir la prochaine catastrophe<\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Surveillance ind\u00e9pendante<\/strong>:Les projets informatiques publics devraient avoir des comit\u00e9s d\u2019\u00e9valuation ind\u00e9pendants, sans liens avec les fournisseurs.<\/li>\n\n\n\n<li><strong>Transparence<\/strong>:Les tableaux de bord de progression et les rapports d\u2019audit devraient \u00eatre rendus publics en temps r\u00e9el, et non enterr\u00e9s jusqu\u2019\u00e0 des ann\u00e9es plus tard.<\/li>\n\n\n\n<li><strong>Clauses de responsabilit\u00e9<\/strong>:Les contrats doivent inclure des p\u00e9nalit\u00e9s pour les jalons manqu\u00e9s et la mauvaise qualit\u00e9, et pas seulement des r\u00e9compenses pour les prolongations.<\/li>\n\n\n\n<li><strong>Rotation des fournisseurs<\/strong>: Briser le cycle du favoritisme en diversifiant les entrepreneurs et en exigeant des appels d\u2019offres ouverts et comp\u00e9titifs.<\/li>\n\n\n\n<li><strong>Approche centr\u00e9e sur le citoyen<\/strong>:Concentrez-vous sur les tests utilisateurs et les d\u00e9ploiements progressifs plut\u00f4t que sur des lancements massifs de type \u00ab big bang \u00bb.<\/li>\n<\/ol>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">R\u00e9flexions finales<\/h3>\n\n\n\n<p>La d\u00e9b\u00e2cle de SAAQclic est plus qu\u2019un simple \u00e9chec informatique : c\u2019est un <strong>sympt\u00f4me de probl\u00e8mes de gouvernance plus profonds<\/strong>. Lorsque la transparence est absente, lorsque la communication est manipul\u00e9e et lorsque le m\u00eame cercle de sous-traitants domine, les d\u00e9passements de co\u00fbts ne sont pas de simples accidents. Ils deviennent <strong>r\u00e9sultats pr\u00e9visibles d&#039;un syst\u00e8me qui r\u00e9compense le gaspillage et prot\u00e8ge les initi\u00e9s<\/strong>.<\/p>\n\n\n\n<p>Les contribuables m\u00e9ritent mieux. La technologie peut apporter d&#039;\u00e9normes avantages, mais seulement si les projets sont men\u00e9s avec honn\u00eatet\u00e9, responsabilit\u00e9 et une v\u00e9ritable supervision. Sinon, des fiascos comme SAAQclic continueront de drainer des milliards, remplissant les poches de quelques-uns tout en frustrant le plus grand nombre.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong>R\u00e9f\u00e9rences et lectures compl\u00e9mentaires (faciles \u00e0 copier-coller) :<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a>https:\/\/www.journaldemontreal.com\/2025\/02\/20\/cachotteries-la-saaq&#8212;un-fiasco-informatique-previsible-de-11-milliard<\/a><\/li>\n\n\n\n<li><a>https:\/\/globalnews.ca\/news\/11153545\/quebecs-saaqclic-scandal-500-million<\/a><\/li>\n\n\n\n<li><a>https:\/\/montreal.citynews.ca\/2025\/06\/05\/saaqclic-cost-estimates-half<\/a><\/li>\n\n\n\n<li><a>https:\/\/en.wikipedia.org\/wiki\/Virtual_Case_File<\/a><\/li>\n\n\n\n<li><a>https:\/\/en.wikipedia.org\/wiki\/Expeditionary_Combat_Support_System<\/a><\/li>\n\n\n\n<li><a>https:\/\/en.wikipedia.org\/wiki\/Confirm_Project<\/a><\/li>\n\n\n\n<li><a>https:\/\/raygun.com\/blog\/costly-software-errors-history\/<\/a><\/li>\n\n\n\n<li><a>https:\/\/en.wikipedia.org\/wiki\/Feature_creep<\/a><\/li>\n<\/ul>","protected":false},"excerpt":{"rendered":"<p>Software projects are supposed to bring efficiency, savings, and modernization. Yet time and again, large IT initiatives derail, ballooning in [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":495,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[1],"tags":[],"class_list":["post-494","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>When Software Projects Derail: Cost Overruns, Corruption, and the SAAQ Fiasco - Web Solutions<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/docjulien.me\/fr\/when-software-projects-derail-cost-overruns-corruption-and-the-saaq-fiasco\/\" \/>\n<meta property=\"og:locale\" content=\"fr_CA\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"When Software Projects Derail: Cost Overruns, Corruption, and the SAAQ Fiasco - Web Solutions\" \/>\n<meta property=\"og:description\" content=\"Software projects are supposed to bring efficiency, savings, and modernization. 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